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Shipping & Delivery Policy

Order Confirmations and Processing Time

After placing your order, if you've provided your email address, you will receive two notifications:

  1. Order Confirmation – Confirms your order has been received and is being processed.

  2. Shipping Notification – Includes tracking information once your order is ready to ship.

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If you did not provide an email address, you may contact us at sales@xtc-hair.com for tracking updates. Please include a mobile phone number for urgent communication regarding your order.

 

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Xtreme Total Care Shipping Procedure

Our standard processing time is 7–14 business days before items are shipped. Here’s how it works:

  1. Orders are processed in the order received.

  2. Products are picked, packed, and labeled for shipping.

  3. Packages are scheduled for pickup by our shipping carriers.

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Once shipped, items typically arrive within 4–7 business days using standard shipping.

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Expedited Shipping (FedEx 2-Day / USPS Priority / FedEx Overnight):

  • FedEx Overnight – Delivered the next business day (e.g., orders shipped Friday arrive Monday).

  • FedEx 2-Day – Delivered within two business days (e.g., orders shipped Thursday arrive Monday).

  • USPS 2-3 Day Priority – Delivered within 2–3 business days. Holiday season (Dec 1 – Jan 31) may cause delays.

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Expedited shipping refers only to transit time. The 7–14 day processing period still applies, even for expedited orders.

 

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Business Days

Business days are Monday–Friday, excluding holidays. High order volumes or weather-related issues (especially during Midwest winters from November to February) may delay processing and shipping.

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Order Changes & Cancellations

Once an order is submitted, it cannot be edited or canceled. However, if it hasn't shipped, we can make changes to the shipping address or email address if incorrect.

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Please inspect your package upon arrival and report any issues within 7 days by emailing sales@xtremetotalcare.com with your order number and relevant photos. Reports submitted outside this window will be handled at our discretion.

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Note: We are not responsible for missed discount codes or promotions if not applied correctly at checkout.

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Shipping Carriers

We primarily use FedEx. For P.O. Box deliveries, we ship via USPS.

  • Economy Ground Shipping may take up to 15 days due to USPS processing times.

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FedEx Customer Service: 1-888-463-3339
USPS Customer Service: 1-800-275-8777

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Transit Time

UPS is our primary shipping partner. Since UPS does not deliver to P.O. Boxes, we’ll use USPS when necessary.

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Economy ground shipping may take up to 15 days, especially if local post offices are handling expedited shipments first. After 15 days, you may contact USPS Customer Service to request your package be prioritized.

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UPS Customer Service: 1-888-742-5877

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Lost or Misdelivered Packages

Xtreme Total Care is not responsible for packages once they are shipped. If your order is lost or misdelivered, please contact your shipping carrier to file a claim.

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We strongly recommend adding Route Package Protection at checkout to protect against loss, theft, or damage. If you opt out of Route, Xtreme Total Care is not liable for such issues. Claims must be submitted within 14 days of delivery.

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In-Store Pickup

Currently unavailable.

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International Shipping Policy

International orders may take up to 5 days to process, regardless of the shipping method chosen.

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Due to strict Customs regulations in many countries, we recommend verifying acceptance of the following items before ordering:

  • Natural Shampoos & Conditioners

  • Natural Hair Oils & Supplements

  • Natural Scalp Detoxifiers

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You can verify this with UPS International at 1-800-782-7892.

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If Customs seizes your order and does not return it, we cannot offer a refund. If it is returned, we’ll refund the product cost minus shipping.

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Customs delays may hold packages for weeks or months. We do not control this process. Customers are responsible for all Customs-related fees. Failure to pay may result in forfeiting the order with no refund.

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We recommend using a duty calculator before ordering:
🔗 www.simplyduty.com

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